Journeys that are easier together.

That depends on available capacity. For recurring appointments, we recommend arranging things early; for short-notice needs, it is always worth asking, as we look individually at what is possible.

If you are planning regular appointments – such as monthly doctor's visits – it helps to arrange them directly for a longer period in advance instead of asking each time.

Yes, that can be part of the accompaniment. Whether and how long we wait is defined in advance as part of the agreed time frame.

For appointments with an uncertain waiting time, such as in A&E, a realistic time frame with some buffer is planned so that nobody comes under time pressure.

That is decided by the accompanied person or the treating practice. If desired, the companion can be present, for example to help with organisational questions. They do not provide medical advice.

It often helps simply to have someone take notes of important points during the conversation, so that nothing is forgotten afterwards.

In principle yes, provided the appointment fits the agreed framework. Legal representation or acting on someone's behalf in official matters is excluded and outside our services.

The companion can help sort documents or find the way – but the decision on the matter at hand always remains with the accompanied person.

Depending on the agreement, accompaniment is on foot, by public transport or in coordination with a transport service. Details are discussed in the initial conversation and arranged to suit the situation.

For people with limited mobility, the journey is planned to avoid unnecessary walking or changes wherever possible.

The relief amount (Entlastungsbetrag) under § 45b SGB XI can be used for recognised everyday support services. Whether accompaniment outside the home can be billed this way in a specific case depends on the recognition status and personal eligibility, and should be clarified in advance.

Here, too, working together can start on a private basis while the funding question is clarified in parallel with the long-term care insurance fund (Pflegekasse).

Accompaniment with a wheelchair, rollator or other walking aids is generally possible. We clarify in advance whether step-free routes and accessible transport are needed.

For larger shopping trips, the companion can also help with carrying. For very heavy or bulky items, we recommend agreeing this beforehand.

Appointments generally go ahead in bad weather too, provided the journey can be made safely. In extreme weather, the situation is assessed together case by case.

There is no fixed kilometre limit, but there are practical limits due to the time frame. Longer journeys or trips outside Hamburg are discussed in advance.

Accompaniment to religious or cultural occasions, such as a church service, is just as possible as to other appointments outside the home.

Accompaniment to a hospital admission, for example with luggage and documents, can be arranged. Further support during the inpatient stay is the responsibility of the hospital.

A caregiver's private vehicle is only used if this has been expressly agreed and the insurance requirements are met.

Travel costs, parking fees or similar are only charged if this has been agreed in advance. Details are set out in the individual service agreement.

Accompaniment to private occasions such as a family celebration is also possible, provided it fits the agreed framework.

Yes, especially for recurring appointments such as weekly therapy, fixed accompaniment arranged in advance is worthwhile.

Language support in everyday life is possible, but does not replace professional interpreting at medical or legal appointments with special requirements.

Especially for appointments at public authorities with uncertain waiting times, a generous time frame is planned so that no appointment ends under time pressure.

Errands can also be run by the companion alone if this is wanted and has been discussed beforehand – for example shopping while the accompanied person stays at home.

Yes, an outing, a visit to a café or a walk somewhere beautiful can also be part of the accompaniment – not just appointments and errands.